1. NATURE OF THE BUSINESS
Cognissima Global Training Limited, hereafter Cognissima Global, provides services in the areas of language training and personal development.
Most courses are provided under brand names: Portuguese Global - International Academy of Portuguese, Spanish Iguana - School of Spanish or Mandarin City - School of Mandarin.
Cognissima Global Training Limited owns those brands and is technically and legally responsible for all activities legally conducted under those brands.
Course codes and fees are published both in the Cognissima Global Training Limited and the brand specific websites.
2. SERVICE QUALITY – GUARANTEE
Cognissima Global provides a diversity of services of support to the tutors, and mediation between tutors and learners, through a department of courses coordination and the activity of a director of studies. This includes methodological advising and assistance in class planning, whenever required by the tutors, and learner's needs assessment.
Courses are purchased and fully paid prior to the course start, and a cancellation policy is in place, acccording to the terms expressed on the point 4 of these Terms and Conditons.
4. CANCELLATION BY THE CLIENT AND REFUND POLICY A - CANCELLING A COURSE. If the client wishes to cancel a course, they must inform Cognissima Global or Portuguese Global, by email, as soon as possible. Cancellations are subject to the following conditions:
1) Notifications received up to fourteen calendar days before the start date are elegible for a full refund. Notwithstanding the afore mentioned in the previous sentence, credit card fees are't refundable and an administration fee of £50.00 will be deducted from the amount to be refunded. Alternatively, the client can choose to receive a voucher valid for one year, for the total amount paid, to be used in similar services provided by Cognissima Global, and in this case no administration fee will be charged. If the voucher isn't used within one year, when similar courses where on offer, the client loses the right to use the credit amount associated with it. If no similar courses where on offer during that one year period, a refund will be organised in the terms stipulated in the point 1).
2) Refund requests made on or after the 14th calendar day before the course start date won't be accepted.
3) In cases where the learner can't attend a class for whatever reason, no refunds are available.
4) In view of the management requirements involved in organising group courses, Cognissima Global won't be able to accept pro-rata refunds or transfer to other courses time not used in any course.
B - COURSE NOT CONFIRMED. If Cognissima Global is unable to run a course, or offer a reasonable alternative as defined by the Minimum Number of Learners policy (as detailed in these Terms and Conditions), the client will be entitled to a full refund, including any credit card fees.
C - COOLING-OFF PERIOD. Cognissima Global provides services on specific dates within specific periods and as such is not under the obligation to provide the fourteen 14-day cooling off period, stipulated in the Consumer Contracts Regulations 2013.
Nevertheless Cognissima Global offers ex gratia a cooling off 14-day period, in these terms: if the client cancels a service within fourteen days of the date of the booking, in writing to the email firstname.lastname@example.org, we will refund the amount paid in full without charging any administration fee. Nevertheless, if the payment was done by card the card fees will be deducted.
Notwithstanding the afore mentioned if the client books a service fourteen days or less before the start date of the course, they loose the right to that cooling off period with regards to the entire course booked, as the service is a course, a self-contained unitary block of lessons, not lessons sold individually, and this block service is starting within the 14-day cooling off period. Important note: By booking the course within 14 days of the course start the client acknowledges that they wish to start the course before the 14 days cooling off period elapses, and in so doing they are expressely requesting that the course starts within that period.
If only some days of the cooling off period falls over the 14 days before the start of the course then the cooling off period is limited to the days running until the fourteenth day before the start of the course.
In any case no refund requests will be accepted on or after the fourteenth day before the course start date.
D - REFUND DATE. Refunds are made within five working days of the registration cancellation or course cancellation, and most refunds are effectively made within 48 hours of the cancellation.
E - SUBSTITUTING A COURSE. In very exceptional unforseen situations, like ilness or others we may find justifiable, and at the client's request, Cognissima Global may accept (at its discretion) to offer a similar course on the same term or on a different term, to replace the course initially booked. Neverthelss, the offer will be conditional to the minimum number of sudents for the new course having been met, and also that, on the date of its start, the number of students registered on the new course is lower than 16 (not counting the transferred booking). So, any offers Cognissima may do of transferring a booking to a diffrent course or term are conditional to these terms relative to the number of registrations.
5. AVERAGE AND MAXIMUM NUMBER OF LEARNERS The average number of students per class is 8. The maximum number of students per class is generally sixteen. In exceptional circumstances, we may use one of our bigger rooms for classes of up to 20 students. This may happen:
a) in workshops
b) in cases where one or more students exceptionally attend one class in substitution of another regular class they missed
c) in cases where we open a second group for the same level but the minimum number (five) isn't reached, up to 4 students may be moved to the originally scheduled group, bringing the number of students to the full capacity of the room: 20.
6. MINIMUM NUMBER OF LEARNERS
The vast majority of the courses run for ten sessions of two hours, with four students or more per class, four students being the minimum number necessary for the courses to be confirmed in the 20 hour (five weeks or ten weeks) format. But Cognissima Global may decide to run the course with any number of learners as long as the maximum number fixated in the previous point isn't surpassed.
In case the minimum number of learners is not met until 12pm of the day before the start date:
a) The course start is postponed by one week. If in the next week the minimum number is met, then the course starts on that week running for ten or five weeks depending on the course type.
If on that postponed week the minimum number hasn't been met, then:
a) Five week courses - if there are three students enrolled, the course is confirmed to start on that week and will run for four weeks.
b) Ten week courses - if on the postponed week or the week after (ie. up until two weeks after the scheduled start date) the number of learners enrolled in the courses reaches three, then the course will start on the third week of the original schedule and will run for eight weeks.
If after the start of a course that has been shortened supervening enrollments make the course reach four students or more, Cognissima Global will refund the apportionate amount corresponding to the classes not taught.
7. COURSE START AND END DATES
The course scheduled start date is shown on the course schedule, in the Cognissima Global or the brand secific website. So the last class of a ten week course is on the tenth weekday of the course counted from the scheduled start date. For five week courses, the last class will be on the second weekday of the course, on the fifth week counted from the fisrt scheduled week.
A course can nevertheless end one week later, either because its start has been postponed by one week, or because due to unforseen circunstances, like teacher's illness or force majeure, one of the classes of the course is cancelled. If for any reason the week afer the last originally scheduled week must be used to complete the course, the courses is deemed to have been normally concluded, and Cognissima Global can't be made responsible if a learner can't attend that last class of the course.
The vast majority of courses start and end on the scheduled dates. Nevertheless if for any reason Cognissima Global is unable to start the course on the first week, a start on the second week is possible and the course will then count ten classes from the second week onwards. By accepting these Terms and Conditons the learner expressely accepts that the course can end one week later than originally scheduled.
For some courses we may open a second intake date (second date to join a course), referred to in the website as "second intake". The "second intake" means we accept the students to join the course on the second lesson of the course. The last class will be in the same date of the first intake. Students starting on the second intake date will have 9 classes. In some cases we may offer - at our discretion, if a reasonable reason justifies that decision - a catching-up session of 30 mins via Skype, or phone. Typically this is offered to absolute beginners.
If a scheduled class coincides with a bank holiday, that class will be postponed to the end of the course (weekday of the original schedule immediately after the last day of the course).
8. CLASS OR COURSE CANCELLATION BY COGNISSIMA
Due to teacher's illness or force majeure, or other unforseeable reaons, Cognissima Global may need to cancel a class. The cancellation will be communicated to the learner by email, and Cognissima Global will at the best of its ability make sure that the learner is informed as soon as reasonaly possible, from the moment Cognissima Global is aware of the fact determining the cancellation. We don't acept any responsibility if, as a result of a cancellation that couldn't be announced on time, the learner comes to the school on the day of the cancelled class.
In case a teacher is unable teach a class, or Cognissima Global is unable to provide the service due to force majeure reasons or any unforseeable reaons, Cognissima Global will endevaour to replace the teacher/class. If this is not possible the class may be cancelled and must be replaced later until the end of the week immediately after the last class originally scheduled.
If one or more classes are cancelled, Cognissima Global may also replace that class or classes by one to one (individual) training, via Skype or other suitable online video communication platform. For the purpose of calculating the duration of this training, Cognissima Global - based on its experience of language training - considers that one to one training can reasonably be expected to reach the same objectives of a particular group class in 50% of the time spent in that group class. Therefore one hour of one to one training is deemed to replace two hours of training in group; and so, at Cognissima Global's discretion, a Skype/online video session of one hour with a tutor may be offered to replace a group class of two hours.
By refusing this offer the client waves their right to a replacement class.
Cognissima Global will endeavour to organise this one to one session within reasonable time that in any case must exceed two weeks after the last class of the course.
Cognissima Globla won't accept to issue any refunds for cancellation of classes, as long as the relevant stipulations of these Terms and Conditions were observed by Cognissima Global.
If due to unforseen circumstances Cognissima Global needs to cancel all the remaining classes of a course, mid-course, and the service aren't replaced according to the stipulations of these Terms and Conditions, a pro rata refund of the classes not taught will be made.
Group courses take place at our school location, announced in the website. If for any reason the venue becomes unavailable, before the couse start or during the course, Cognissima Global may transfer the class to a different venue in the WC, W1, or W2 London poscode areas, and no refund will be due in view of these circunstances.
10. ACKOWLEGMENT AND ACCEPTANCE OF THESE TERMS AND CONDITIONS
By registering and paying for a course the client ackowledges that they have read and accepted these Terms and Conditions.